Chapter 5.  Help And Support

5.1.  Getting Help

Whilst every effort has been made to make the build of Geant4 robust and reliable, the multitude of platforms and system configurations mean we cannot guarantee that problems will not be encountered on platforms other than those listed in Section 1.1.

In case of issues with building and installing Geant4, we welcome questions as well as feedback via our HyperNews Forum. To help us deal with your problem as quickly as possible, please include as much detail as possible on the problem you have encountered. At minimum, you should let us know the platform and operating system version, your C++ compiler type and version, CMake version and any error messages. It also helps to have the sequence of commands you used so we can try and reproduce the issue.

Please note that as discussed earlier we can only support user installs on Unix via CMake and Unix Makefiles, and on Windows via CMake and Visual Studio. Developers however are welcome to try CMake and other buildtools like Xcode and Eclipse, and we welcome your feedback here.

If you feel you have found a genuine bug in the Geant4 CMake build, please report in to the CMake category on our Bugzilla. As with reports to HyperNews, please include as much information as possible so that we can triage the bug and track it down quickly. We also welcome general feature requests and feedback on the system.